• Are The Connected Shop's smart door locks compatible with Pella doors?

Yes, our smart door locks are compatible with the Pella Inswing Lifestyle Series. If you have this series, you can install our locks with minimal modifications. Read more.

• How can I determine if my specific Pella door model is compatible with The Connected Shop's smart door locks?

To check the compatibility, submitting a Size Inquiry Form is necessary. You can also send us an email at tech@theconnectedshop.com or leave a message in our website contact form and customer support assistance will be provided.

• What should I do if my Pella door is not from the Inswing Lifestyle Series?

If your Pella door is from a different series, it may require modifications. Incompatibility issues may arise with smart door locks due to sophisticated lock configuration for each door series. Best recommendation is to submit a Size Inquiry Form and our Tech Team will do the assessment.

• How do I install a smart door lock from The Connected Shop on a Pella door?

Once purchased, our smart door lock comes with a User Manual. We also offer an Animated User Manual where videos can be played showing a more detailed show of each installation and navigation process.

• Is professional installation available for smart door locks on Pella doors?

Yes, we have partner locksmiths that can be deployed for your assistance. We also have a comprehensive Locksmith Installation Request to connect you with a professional for your installation needs.

• Do I need to drill new holes to install a smart door lock on my Pella door?

Most Pella Inswing Lifestyle Series doors support standard deadbolt configurations, but some cases may require minor modifications such creating a new cut hole to accommodate the smart door lock screw setup.

• Can I install the smart door lock myself, or do I need a professional?

Many of our smart door locks come with DIY-friendly installation guides. If your door has a compatible deadbolt setup, you can install it yourself. However, if you are not confident in doing the installation by yourself, working with a professional locksmith is recommended.

• Will my Pella door’s internal locking mechanism interfere with a smart door lock?

Pella doors often have multi-point locking systems and our smart door lock is made for best retrofit installation. There is no need for a total removal and you can keep using the multi-point setup without any issues.

• How do I ensure proper alignment when installing a smart lock on my Pella door?

To ensure proper alignment, its best to follow the Cutting Template that comes as an inclusion in the package. It is properly measured to follow the design of the smart door lock. In any case, professional locksmith is available for assistance. Search a nearby locksmith using our Locksmith Finder Map.

• What should I do if my smart door lock is not working correctly on my Pella door?

For any installation and troubleshooting concerns, you can reach our support team by sending an email to tech@theconnectedshop.com and our Tech Team will assist you with your situation.

• Are there any common issues with smart door locks on Pella doors and how can they be resolved?

A common issue that often occurs is ensuring the clutch direction is set correctly. It can be resolved by following the User Manual pertaining to clutch direction setup.

• Can I still use my Pella key after installing a smart door lock?

Once the smart door lock is being installed on your Pella door, you can use the physical key that comes with the smart door lock.

• What should I do if my smart door lock doesn’t fit my Pella door?

Incompatibility issues occurs during installation, if this case arise, you can contact our support team for further assistance.

• Are smart door locks compatible with Andersen doors?

Yes, our smart door locks can be installed on Andersen doors specifically the Smart Door Lock Slim, though some modifications may be required upon installation to ensure secure fit.

• Which Andersen door series work best with your smart door locks?

Andersen doors 400 and 200 series are compatible with our smart door locks. Successful installs include installation on 400 series sliding doors.

• Do I need to modify my Andersen door to install a smart door lock?

Some models may require minor modifications, such as adjusting the cut hole size or drilling an additional hole for installation. This will be evaluated by our Tech Team once a Size Inquiry Form submission is made.

• Will installing a smart lock void my Andersen door warranty?

As a general rule, properly installed smart door locks and does not damage the door frame or locking mechanism during installation does not void the door warranty. However, tt is best recommended to always consult your specific Andersen door warranty document for explicit information about modifications that might void the warranty.

• Can I install a smart door lock on an Andersen French door?

Yes, but it depends on the locking mechanism and our Tech Team evaluation of the current door configuration. For reference, the Smart Door Lock Slim Swing variant is the most flexible model. Also take note that we don't supply dummy handles please consider that only one leaf of the door will have the smart door lock.

• How do I install a smart lock on my Andersen door?

Follow the User Manual instructions, there is also an Animated User Manual for better visuals as the video instructions are playable. It is best to ensure proper alignment and secure mounting. Professional installation is recommended for non-experienced owners.

• Do I need a locksmith to install a smart lock on my Andersen door?

While DIY installation is possible, a locksmith ensures a proper fit and secure setup this is especially for multi-point door configuration or installations that requires further modification. Read more about multipoints here.

• How long does it take to install a smart lock on an Andersen door?

Installation hours varies from one door system to another depending on experience and door compatibility.

• Can I install a smart door lock on an Andersen sliding door without drilling?

Some models, like the Smart Door Lock Slim Sliding variant, may require minimal modification. This depends on the current configuration and the door series your Andersen door have. Read more on success install here.

• My smart door lock isn’t working properly on my Andersen door. What should I check first?

Check battery levels, app connectivity, and ensure proper installation. Reset the lock if needed.

• Why is my Andersen sliding door smart door lock not engaging?

Smart door locks that are not engaging primary reasons are alignment issues so make sure to check proper alignment, check for obstructions, and adjust the installation if necessary. If all basic troubleshooting does not resolved the issue, please send an email to our tech@theconnectedshop.com for technical support assistance.

• Where can I get professional support for smart door locks on Andersen doors?

For installation assistance, our team provide professional locksmiths that can assist in different state. You only need to submit the Locksmith Installation Request and we will handle the rest of the process.

• Are smart door locks compatible with Hoppe doors?

Yes, our smart door locks are compatible with the Hoppe HLS9000 series. However, they are not compatible with the HLS8000 series.

• How do I determine if my Hoppe door is compatible with a smart door lock?

To check compatibility, verify whether your door features the HLS9000 series hardware, which follows a standard smart door lock orientation (latch above, deadbolt below). Read more here.

• Why is the Hoppe HLS8000 series not compatible with smart door locks?

The Hoppe HLS8000 series is not compatible because it features a different locking mechanism that does not align with our standard smart door lock configuration and orientation. Read more details on multipoint compatibility here.

• What is the correct lock orientation for the Hoppe HLS9000 series?

The Hoppe HLS9000 series follows our standard smart door lock orientation, where the latch is positioned above the deadbolt. This makes it compatible with our smart door locks without extensive modifications.

• Do I need to modify my Hoppe door to install your smart door lock?

Our smart door lock are compatible with Hoppe HLS9000 series hence it will only require modifications. Including creating a cut hole to accommodate the screw and other peripherals of the lock.

• Can I install a smart door lock on a Hoppe door myself, or should I hire a professional?

Best recommendation is to work with a professional locksmith, this is to prevent possible damages your door will incur because of inexperience handling. Also since Hoppe is a multipoint door, careful installation practice should be observed.

• What should I do if my smart door lock is not functioning properly on a Hoppe door?

If the smart door lock is not functioning properly, check that the clutch direction is set correctly, verify battery installation, and ensure the deadbolt extends and retracts smoothly. If issues persist, send an email to our tech@theconnectedshop.com for further assistance.

• What happens if I installed the smart door lock by myself and it doesn't work?

If your smart door lock isn’t working after self-installation, try to check and ensure all components are correctly installed and screws are secure but not overtightened. Also perform a factory reset and reprogram it if needed. If all basic steps are made, contact our Tech support for troubleshooting for further assistance.

• I have a Marvin door. Will a smart door lock work with it?

Yes, our smart door locks are compatible with Marvin Elevate and Essential series doors. However, Marvin Ultimate series doors are not compatible due to their reversed lock orientation. Read the article here.

• I heard that not all Marvin doors are compatible with smart door locks. How do I know if mine is?

To determine compatibility, check which Marvin series your door belongs to. If you have an Elevate or Essential series door, our smart door locks will fit with minimal modifications. If you have an Ultimate series door, the reverse lock orientation may prevent proper installation.

• I own a Marvin Elevate series door. Do I need any special modifications to install a smart lock?

Marvin Elevate series doors typically do not require major modifications for smart lock installation. However, you should verify borehole size, spacing, and ensure that the lock orientation follows the standard layout (latch above, deadbolt below). Check our success install here.

• The lock on my Marvin door has a different orientation than what I see on most smart locks. What should I do?

Marvin doors can have different lock setups depending on the door model series. If your door follows our standard lock orientation (latch above, deadbolt below), our smart door locks should work without issues. If it follows a reverse orientation, installation may not be possible without extensive modifications.

• What happens if my smart lock doesn't line up properly with the existing lock setup on my Marvin door?

If your smart lock doesn't line up properly, check the alignment of the deadbolt and strike plate. You may need to slightly adjust the positioning, or in some cases, possible creation of new cut hole is required.

• Can I still use my regular key with a smart lock on a Marvin Elevate or Essential door?

No, the moment you installed a smart door lock you forego your existing key cylinder and have it replaced by the key cylinder that comes with the smart door lock. With our smart door lock models, all models have a key cylinder feature as backup entry access in case of emergency, battery failure or no connection.