FAQ Lock Types

PADLOCKS

Is the smart padlock waterproof or weather-resistant?

Yes, the Smart Padlock Bluetooth has an IP66 rating, and the Fingerprint Lock Smart Padlock has an IP65 rating, making them suitable for outdoor use.

How long does the battery last on a single charge?

The Smart Padlock Bluetooth offers a battery life of 3 months, while the Fingerprint Lock Smart Padlock lasts between 5 to 8 months.

Can I share access with someone remotely?

The Smart Padlock Bluetooth allows access sharing via its mobile app. The Fingerprint Lock Smart Padlock can store up to 10 fingerprints for shared access.

What happens if the fingerprint reader fails?

The Smart Padlock Bluetooth can be unlocked via the mobile app. The Fingerprint Lock Smart Padlock can be recharged using a micro USB cable if the battery is depleted.

Is there a backup key or emergency unlock option?

The Smart Padlock Bluetooth includes a backup mechanical key for emergency access if the battery is depleted. The Fingerprint Lock Smart Padlock can be recharged via micro USB to restore power and unlock the device. Related Article.

LOCKBOXES

Can multiple users access the smart lockbox?

Yes, multiple users can access the Smart Lock Box but not simultaneously. Access is granted directly on the device using registered fingerprints, passcodes, or keycards. Only the admin can manage users and settings via the mobile app—regular users cannot unlock the box through the app. Related Article.

Does the lockbox work without WiFi?

The lockbox requires WiFi for remote management via the mobile app.

What happens if I forget the code or lose phone access?

If you're a regular user and forget your code, you’ll need to ask the admin to update or reset your access. If you're the admin and lose phone access, you can perform a hard reset on the lockbox and reconnect a new device. Regardless of role, the lockbox can also be unlocked using registered fingerprints, passcodes, or keycards if previously configured.

Is the lockbox suitable for outdoor use?

Yes, it's made from durable zinc alloy and solid steel, making it weatherproof and suitable for both indoor and outdoor use.

BIKE LOCKS

How secure is the smart bike lock against bolt cutters?

The Smart Bike Lock features a durable steel chain designed to resist cutting tools, enhancing security.

Can I unlock it using a smartphone app?

Yes, the Smart Bike Lock can be unlocked instantly via its dedicated mobile app.

Does it alert me if someone tampers with the lock?

Yes, it has a 110dB alarm system that detects vibrations, cable clipping, or disassembly, sending notifications to your phone. Related Article.

How do I charge the bike lock and how often?

The Smart Bike Lock is powered by three alkaline batteries (not rechargeable). Battery life may vary depending on frequency of use, but under typical conditions, it can last up to 8 months before replacement is needed.

Is the lock compatible with all types of bikes?

The Smart Bike Lock is designed to be versatile and should fit most standard bike frames.

DRAWER LOCKS

Is installation for the smart drawer lock tool-free?

Installation of the Bluetooth Drawer Locks does not require drilling, but it does involve light tools, such as a screwdriver, to securely mount the lock in place. The process is quick and designed for minimal effort. Related Article

How many fingerprints can be stored?

The Bluetooth Drawer Lock doesn't support fingerprint access; it operates via a mobile app.

Is there a way to disable the fingerprint temporarily?

Not applicable, as the lock doesn't support fingerprint access.

What kind of power source does the lock use?

The Bluetooth Drawer Lock operates on two alkaline batteries. Battery life varies based on usage frequency but typically lasts between 3 to 6 months under normal conditions.

Can I use the drawer lock for metal cabinets?

While it is technically possible to install the Bluetooth Drawer Lock on metal cabinets, it is not recommended. For optimal performance and secure attachment, it is best suited for wooden drawers and cabinets. Related Article