FAQ Informations Générales

COMPANY

Who is The Connected Shop?

The Connected Shop is a leading provider of smart home solutions, focusing on integrating advanced technology to enhance security, convenience, and efficiency in both residential and commercial spaces. Our offering includes a wide range of smart devices, particularly smart door locks, smart sensors, and other IoT products tailored for different environments. See more info About Us.

What products and services does The Connected Shop offer?

The Connected Shop offers an extensive selection of smart products, including smart door locks, sensors, camera monitors, smart wallets, car dash cams, and more. We cater to both personal and business needs, with specialized products for smart homes, offices, gardens, pets, and vehicles. For businesses, we provide tailor made solutions for hotels, Airbnbs, multifamily units, commercial spaces, office spaces, and more. See Collections.

Where is The Connected Shop located?

The Connected Shop is based in Miami Beach, Florida, with a focus on online retail, allowing us to serve customers across the United States. Our company’s website offers a user-friendly platform where customers can explore and purchase products online. See more info About Us.

How can I contact The Connected Shop?

You can contact The Connected Shop instantly with our online chat, via email at contact@theconnectedshop.com and by phone or sms at +1 (305) 330-3424. We are also active on various social media platforms, providing additional ways to get in touch or follow our latest updates. Contact Us.

What are The Connected Shop's business hours?

The Connected Shop operates primarily as an online store, allowing you to browse and make purchases 24/7. However, for direct inquiries and live support, you can reach us by phone from at 9am to 6pm EST and by online chat and sms from 9am to 12am EST.

PRODUCTS & SERVICES

What types of products does The Connected Shop specialize in?

The Connected Shop specializes in a wide range of smart devices and connected objects, including smart door locks, smart sensors, smart home devices, and smart office products. Our offerings are designed to enhance security, convenience, and connectivity in both residential and commercial settings​. See Collections.

Does The Connected Shop offer any warranties on its products?

Yes, The Connected Shop offers a standard 1 year manufacturer warranty on all our products. In addition The Connected Shop offers the possibility to purchase additional warranty coverage thru our partner SureBright to add two years or three years warranty coverage. We also provide after sales customer support and live technical assistance to help with any issues related to product installation and performance.

Can I place a custom order at The Connected Shop?

Unfortunately, The Connected Shop does not offer custom orders. The shop strictly adheres to the product catalog showcased on the website, ensuring that all customers have access to the same high-quality products. This approach allows The Connected Shop to maintain consistency, reliability, and availability across all our offerings.

What are the latest products available at The Connected Shop?

Some of the latest products available include advanced smart door locks with features like fingerprint and face recognition. Smart sensors for monitoring temperature and water leaks, and smart home devices that integrate seamlessly with existing systems. Our product line is regularly updated to include the latest in smart technology. See all our lates arrivals in our New-In Collection.

ORDERS & SHIPPING

How can I place an order with The Connected Shop?

To place an order, simply visit the product page of the item you want, select the desired options (such as size, color, or model), and click the "Add to Cart" button. Once you've added all items to your cart, proceed to checkout by clicking the shopping cart icon and following the prompts to complete your purchase.

What payment methods are accepted at The Connected Shop?

The Connected Shop accepts various payment methods, including PayPal, major credit cards (such as Visa, MasterCard, and American Express), and Apple and Google Pay. This allows for secure and convenient transactions.

Do you offer international shipping?

Yes, The Connected Shop offers international shipping. See more details on our Shipping Policy

How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your order's status and delivery progress directly on the carrier's website. Customers can also access their order details, shipping tracking and invoices by logging into their Account.

What is your return and exchange policy?

The Connected Shop offers a 30-day money-back guarantee on all our products. If you're not satisfied with your purchase, you can return it within 30 days for a refund, exchange or store credit. The item must be in its original condition, and you may need to cover return shipping costs. Always check the return policy for specific conditions related to your purchase. See Return Policy.

CUSTOMER SUPPORT

How can I reach customer support for assistance?

You can contact our customer support at The Connected Shop by emailing us at contact@theconnectedshop.com or by calling +1 (305) 330-3424.

What information do I need to have ready when contacting customer support?

When reaching out to customer support, it’s helpful to have your order number and any relevant video or photo about the issue you’re experiencing. This can streamline the process and help resolve your issue more efficiently.

How long does it take to resolve customer support issues?

The resolution time for customer support issues can vary depending on the complexity of the problem. Our customer support will provide you with an estimated timeframe for resolving any issue and will ensure timely follow-up communication to keep you informed of the progress.

Is there a live chat option available for customer support?

Yes, a live chat option is available for customer support. You can easily access it through the pop-up chat message located on the left side of the screen. This feature allows for quick assistance and real-time communication with a support representative.

TECHNICAL SUPPORT

What should I do if I experience issues with a product purchased from The Connected Shop

If you encounter issues with a product purchased from The Connected Shop, it's recommended to first review the product's warranty information. If your product is within the warranty period, you may be eligible for repair or replacement. Additionally, you can contact us to initiate a return by following the guidelines provided on our returns page, which includes detailed steps for packaging and returning the product​. See our Return Policy.

Is there a dedicated technical support team available?

Yes, The Connected Shop has a Technical Support Team and Customer Support Team that is available to assist with any technical issues you might encounter with your products. You can reach out and schedule a call directly on our website using the Technical Assistance Call form.

Do you provide repair services for your products?

The Connected Shop does not offer direct repair services for their products. Instead, we provide replacement parts if needed. If a product is faulty and within the warranty period, you may be eligible for a replacement rather than a repair​. Please see our Refund Policy.

PROMOTIONS & DISCOUNTS

Are there any ongoing promotions or discounts?

Yes, The Connected Shop frequently offers promotions and discounts on various products. You can see the products on sale on our website and subscribe to our newsletter to receive the latest coupon codes.

How can I stay updated on The Connected Shop's latest deals and offers?

To stay updated on the latest deals and offers, you can subscribe to The Connected Shop's newsletter. This way, you'll receive regular updates on promotions, new arrivals, and exclusive discounts directly in your inbox.

Can I use multiple discount codes on a single purchase?

The Connected Shop generally allows the use of one discount code per purchase. If you have multiple discount codes, you may need to choose the one that offers the best value for your order.